Política de reembolso

Global Return & Refund Policy (15 Days)

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Conditions for a Return To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• Incense Exception: Due to the nature of our products, we cannot accept returns for incense cones or sticks that have been lit, partially consumed, or removed from their sealed packaging.

Return Shipping, Customs & Duties Because we ship worldwide, please be aware of our international return conditions:

• Customer Responsibility: If you are returning an item due to a change of mind, you will be responsible for paying your own shipping costs to return the item.

• Non-Refundable Costs: Original shipping costs, international customs duties, and import taxes are strictly non-refundable.

How to Start a Return To start a return, you can contact us at nightincensee@gmail.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right at our own expense.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.