Política de envío

Shipping Policy

Thank you for visiting and shopping at NightIncense. The following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification email with tracking information when your order has shipped.

Please note: During high-volume periods or holidays, processing times may experience slight delays. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

We proudly offer Worldwide Shipping.

  • Standard International Shipping: Estimated transit time is 9 business days.

  • Total Estimated Delivery Time: Processing Time (1-3 days) + Transit Time (9 days) = 10 to 12 business days.

Disclaimer: Delivery delays can occasionally occur due to circumstances outside of our control, such as severe weather, postal strikes, or customs processing in your destination country.

3. Customs, Duties, and Taxes

NightIncense is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.). If a package is returned to us due to unpaid customs duties, we will not be able to refund the original shipping cost, and a restocking fee may apply.

4. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available and update in the courier's system.

5. Incorrect Shipping Addresses

It is the customer's responsibility to ensure that the shipping address entered at checkout is correct. If an order is returned to us due to an incorrect or incomplete address, the customer will be responsible for the cost of re-shipping the item. We cannot issue refunds for packages lost or delivered to the wrong address due to customer error.

6. Lost, Stolen, or Damaged Packages

In the event that your order arrives damaged in any way, please email us as soon as possible at nightincensee@gmail.com with your order number and a clear photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If your tracking information shows that your package was delivered but you cannot find it, please check with neighbors and local postal carriers. We are not liable for lost or stolen packages once they are marked as "Delivered" by the courier.